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SHIPPING POLICY

At Beyond Forest, we work to ensure customers receive clear communication, proper order updates, and reliable coordination during the delivery process. Since many products featured on our platform may come from different suppliers, regions, or independent vendors, shipping timelines may vary depending on:

  • your location,

  • product availability,

  • supplier location,

  • transport logistics,

  • and order size.

Delivery Timelines

Estimated delivery time may range from:

  • Same day for selected local deliveries

  • 1–3 business days within Nairobi and nearby regions

  • 3–7 business days for upcountry deliveries across Kenya

Some specialized products, machinery, seedlings, farm inputs, or bulk orders may require additional preparation and transport arrangements.

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Shipping Communication

Customers are encouraged to provide accurate:

  • phone numbers,

  • delivery details,

  • and location information

to help avoid delays during processing and dispatch.

Once an order is confirmed, communication regarding delivery progress may be shared through:

  • phone calls,

  • email,

  • SMS,

  • or WhatsApp where applicable.

Important Notice

Beyond Forest currently operates primarily as a research, visibility, and demand aggregation platform. Some products or supplier listings may involve third-party vendors, independent suppliers, or partner businesses.

Because of this:

  • delivery timelines may differ,

  • availability may change,

  • and shipping costs may vary depending on location and supplier terms.

Customers are advised to verify important details before completing transactions.

RETURN & EXCHANGE POLICY

Customer satisfaction and transparency remain important to us.

If a product delivered does not reasonably match the agreed description, customers are encouraged to contact us promptly for review and possible resolution.

Conditions for  Returns

Returns or exchanges may be considered if:

  • the wrong product was delivered,

  • the item arrived significantly damaged,

  • or there was a major issue with the order received.

To help process return requests, customers may be required to provide:

  • order details,

  • photos of the product,

  • and a clear explanation of the issue.

Return Request Timeline

Customers should report return or exchange concerns within:

  • 24–72 hours after delivery depending on product type.

Late claims may not qualify for review.

Non-Returnable Items

Certain products may not qualify for returns due to:

  • perishability,

  • customized orders,

  • live seedlings/plants,

  • bulk agricultural products,

  • or supplier-specific conditions.

Refunds

Refund approvals, where applicable, depend on:

  • supplier verification,

  • product condition,

  • and transaction review.

Processing timelines may vary depending on the nature of the order.

CUSTOMER TRUST & TRANSPARENCY

Beyond Forest continues to grow as an independent African research and visibility platform. We value professionalism, transparency, and responsible communication with all customers, suppliers, and partners.

For shipping, returns, or order-related concerns, kindly contact us through our official communication channels.

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