At our Kiambu Road and Northern Bypass dispatch centers, we prioritize customer satisfaction with a clear and fair return and refund policy for Pemba grass. If you receive your order in poor condition or it's not what you expected, please contact us within 24 hours of delivery. We’ll assess your concern and arrange a replacement or refund where applicable. Returns must be made with the grass in its original, unused condition. Due to the perishable nature of Pemba grass, refunds are not issued for delays caused by customer unavailability. We’re committed to ensuring you receive only healthy, high-quality grass.
